Customer care

Payment methods

The store allows you to choose between different forms of payment: Bank transfer, cash on delivery, credit card or via Paypal. At the same time as the order is placed by the Customer, in the latter two cases, the bank of reference shall authorise the charge to the Customer's credit card or Paypal account.

You can buy on with confidence using your credit card, thanks to the SSL secure payment system on Banca Sella's servers, without third parties having any access whatsoever. A secure server is recognised when the start of the web page request begins with https:// instead of http://. With online payment on the secure servers of Banca Sella, guarantees maximum shipping speed. As soon as the transaction is completed, will receive notification of payment and will prepare and process your order. The transaction carried out on will be in favour of New Works Webtech s.r.l.

Energica Motor has chosen to use the experience of a trusted technological partner such as New Works Webtech Srl, entrusting it with the creation of the Energica Motor Online Store and the management of all activities related to technological, sales and after-sales services, to provide its customers with a high quality service.

Bank transfer: New Works Webtech Srl, at the time of the order, shall indicate a current account into which the payment shall be made. Thanks to web technologies, can quickly check when your payment has been made and thus prepare and ship your order.
(N.B.: the order will be shipped only after receipt of payment confirmation, on average 3-4* working days after payment; the stock availability of the products displayed at the time of ordering may not coincide with the availability at the time of receipt of the payment confirmation)
*suggested timeframe which applies only in case of purchase of products, not valid in case of purchase of vehicles.

The cash on delivery payment method is only available for accessories and spare parts, it is not available for the purchase of vehicles (scooters or bikes). It is also possible to purchase the scooters through financing. Findomestic is our partner and you can apply for financing through a fully automated online procedure.


In the event that the Customer exercises the right of withdrawal, or in the event of refunds due, the amount shall be refunded by bank transfer to the bank account indicated by the Customer or directly to the credit card or Paypal account, based on the payment method used when placing the order.